CRACKED LABS

Privacy Policy

Effective Date: May 22, 2025

Cracked Labs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

a. Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our services
  • Contact us for support
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Billing and payment information
  • Company name and role
  • Any other information you choose to provide

b. Information Collected Automatically

When you access our services, we may automatically collect information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website addresses

We use cookies and similar tracking technologies to collect this information. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Process transactions and send related information
  • Communicate with you about updates, promotions, and news
  • Monitor and analyze usage and trends to improve user experience
  • Detect, prevent, and address technical issues and security breaches
  • Comply with legal obligations

3. Legal Bases for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

  • Consent: When you have given us permission to process your personal data for specific purposes.
  • Contractual Necessity: To fulfill our contractual obligations to you.
  • Legal Obligation: To comply with legal requirements.
  • Legitimate Interests: For our legitimate business interests, provided these do not override your rights and freedoms.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Objection: Object to our processing of your personal information.
  • Restriction: Request restriction of processing your personal information.
  • Data Portability: Request transfer of your personal information to another service provider.

To exercise these rights, please contact us at privacy@crackedlabs.io. We will respond to your request within a reasonable timeframe.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of our services, making data-driven business decisions, complying with our legal obligations, and resolving disputes.

8. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers are located. These jurisdictions may not have data protection laws equivalent to those in your home country. However, we ensure adequate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs): Where required by law, we use SCCs approved by the European Commission for data transfers outside the EEA.
  • Privacy Shield Frameworks: For transfers to U.S. entities that are certified under the relevant frameworks, if applicable.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or the minimum age in your jurisdiction, if higher). We do not knowingly collect personal information from children without verifiable parental consent. If we learn that we have collected personal data from a child without such consent, we will delete that data as quickly as possible.

10. Third-Party Services and Links

Our website and services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of those third parties before providing them with any information.

11. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to improve user experience, monitor analytics, and provide personalized content and advertising. These may include:

  • Session cookies: Automatically deleted after your session ends.
  • Persistent cookies: Remain on your device until deleted or expired.
  • Analytics cookies: Help us understand user interactions and improve services.
  • Advertising cookies: Used by third parties to deliver ads relevant to your interests.

You may modify your cookie preferences through your browser or our website cookie settings.

12. Automated Decision-Making and Profiling

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human involvement. Where profiling is used for marketing or service customization, it is subject to your explicit consent or based on our legitimate interests, with appropriate safeguards.

13. Your Privacy Rights by Region

California (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information is collected, disclosed, or sold
  • Opt out of the sale or sharing of personal information
  • Access and delete your personal information
  • Correct inaccurate personal information
  • Limit use of sensitive personal information

You or your authorized agent may make requests by emailing privacy@crackedlabs.io. We will verify your identity before responding.

European Economic Area (GDPR)

Residents of the EEA have additional rights as outlined in Section 5, and can contact their Data Protection Authority for complaints.

14. Data Controller and Contact Details

The data controller for your personal information is:

Cracked Labs
info@crackedlabs.io
www.crackedlabs.xyz

If you reside in the EEA or the UK, you may contact our EU/UK Representative at:

Ellis Norman
e@crackedlabs.xyz

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make material changes, we will notify you by email (if we have your address) or through a notice on our site prior to the change becoming effective. Your continued use of our services after any update constitutes your agreement to the revised policy.